1. Returns are available only for customers that purchased directly from Biolitestove.com.
2. Customers can request a return within 30 days of the order being delivered.
3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return.
4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.
Return & Refund Process:
1. Email firstname.lastname@example.org with your original order number, the item you would like to return and the reason for returning it.
2. BioLite Support will respond with a Return Authorization number and the address to ship the return to.
3. Ship the return back using a trackable method (US Postal Priority, Fedex, UPS) to the provided address with the Return Authorization number printed on the outside box.
4. The return will be processed and refunded within 48 hours of BioLite receiving it. The customer will be notified via email the moment it is complete.